The following terms and conditions apply to any order which is confirmed with payment or confirmed in writing if an account is held with us.
1. PLACING YOUR ORDER
1.1 Once an order has been placed we will send you an invoice to confirm we have received payment. You are required to make certain all details are correct as per your requirements within 24 hours. We will print garments based on the information provided on the invoice document and we cannot be held responsible for any discrepancies between the invoice and your requirements after this document has been confirmed.
1.2 If something isn’t included or is incorrect on your invoice you must flag it up in writing and we’ll resend a corrected document. Any work already in progress will not be refunded, this includes artwork films, screens, ordered garments etc.
1.3 Returning incorrect garments to the supplier may incur a restocking fee.
1.4 The final quantity of garments printed is subject to a +/- 5% tolerance. This is due to unavoidable issues that can occur during printing which we cannot foresee. If you require an exact amount of garments please take this into account when choosing your quantities to order.
1.5 If you are supplying garments you are responsible for communicating any special technical requirements for these (e.g: whether the garment will discharge, fabric content, measurements). Failure to do this before the order is confirmed could result in delays. We recommend that you send an extra 5% of the quantity as spares.
1.6 We recommend all garments are washed before worn.
1.7 All reprinted designs have free screen setup for 3 months after the initial order subject to a minimum order of 25 garments.
2.1 All artwork must be supplied at high resolution (at least 300dpi), actual print size, and in CMYK mode. It is essential that the file you supply is as high quality as possible as this will affect the print quality. We accept PSDs, PDFs, Vectors and JPEGs.
2.2 If your job requires exact ink colours, please provide a Pantone reference, otherwise we will use the closest on screen match. Every effort will be made to reproduce ink colours for reprints but please send us a sample if you require an exact match.
2.3 The customer is responsible for supplying artwork for which they have the relevant permissions or licenses to use for print. We can not accept responsibility for any copyright infringements caused by using artwork supplied to us.
2.4 We are always happy to offer guidance for the best size and position for your print on the garment. However, if you have specific requirements it is your responsibility to communicate this to us and have it confirmed in writing.
2.5 A digital proof will be supplied to you showing artwork placements of your order, before your order is processed you will be required to accept and approve the proof artwork.
3.1 Full payment is due before we start working on your order unless agreed otherwise by us in writing.
4.1 Our normal turnaround is 10 working days but this may fluctuate. We will make every effort to communicate the current turnaround at the time of ordering.
4.2 If your job has a deadline this must be discussed with us and agreed upon at the time of ordering otherwise we cannot guarantee that we can meet the date. We can not accept responsibility for missed photoshoots/loss of sales for not meeting a deadline if it has not been previously agreed, or if turnaround has been affected by circumstances out of our control.
4.3 We order all garments in per individual order and are not responsible for stock levels of garments from our suppliers. If we discover an ordered item has gone out of stock we will notify you as soon as possible to arrange a suitable replacement. We are not responsible for delays to orders caused by garment stock levels.
4.4 Orders required sooner than our usual turnaround may incur a rush fee.
4.5 All deliveries are handled by a third party courier who are in control of delivering orders as per the services that we book with them. We can not be held accountable for losses or delays caused by the courier but we will attempt to make the relevant claims on our side if this should occur and rectify the situation as best we can.
5. RETURNS AND CANCELLATIONS
5.1 If you discover a fault with part or all of your order you have 7 days to return the goods to us. After this time the goods will be considered to have been accepted, and a refund or replacement will not be offered.
5.2 You will be required to arrange and pay for delivery costs for returning goods. However, at our discretion we may reimburse you for carriage costs if we find the fault to be on our side.
5.3 Oxblood & Co have the option to either refund or replace all, or part of, your order if a fault has been made.
5.4 It is your responsibility to take proper care of any goods that are to be returned whilst in your possession and to ensure that they are not worn, altered or damaged. We reserve the right to refuse to accept returns of any goods that do not comply with this.
5.5 You have the right to cancel your order at any time however an admin fee will be charged. In addition, any work already in progress (eg: artwork or screen preparation, ordering garments etc) will be chargeable.
5.6 If your order is in production we cannot refund or credit you for this order.
5.7 If we find at any point during production that we need to make changes to the method of print, we will contact you immediately to confirm these changes and any change in cost. You have the choice to cancel the order or continue accordingly.
6. SOCIAL MEDIA
6.1 We like to promote the brands we work with and the services we provide through our social media platforms such as Twitter, Instagram, Facebook, etc. If you would prefer that we do not use images of your brand within our social media please let us know.